What We Meant to Say Was…

Kayla Palesky About The Author

Wed, Mar 06, 2019 @ 12:40 PM

Eagle Express, Here’s the truth: sometimes the truth isn’t always at the forefront of business.


Here in DFW, there are millions of potential customers and hundreds of Dallas couriers to serve them.  But there's only one Eagle Express. So be careful! Because what you hear from those other couriers isn’t always the truth, and what they say isn’t always what they mean.


Watch out for these commonly misconstrued phrases when you speak to your courier of choice:


Temperature control

Thanks to science and a dedication to well-maintained vehicles, keeping cargo at a specific temperature is possible and preferential. However, when your courier says they offer temperature control, it doesn’t always mean to the exact degree. It could very simply mean they use dry ice to keep the cargo bin cool.


Ask questions of your courier, and ensure they offer strict temperature control. Meaning, dual and tri temperature controls, within a degree or two of your desired temperature.


On demand delivery

When you need a delivery now, you need an on demand delivery- an unscheduled, urgent delivery. But to your courier, it might just mean that you need a delivery by the end of the day. Check the facts. If your delivery team doesn’t specify, you’ll want to ensure that your needs can be met in your time.


Here at Eagle Express, we offer 45 minute super rush delivery, 1 hour, 2 hour, 3 hour, and 4 hour delivery options. You’re given the choice based on your needs, and you’ll know exactly when your urgent delivery will arrive.


Long distance service

Need an item to move across town or even out of the state? If your courier offers long distance services, great! But you’ll want to find out exactly what that means for your courier. Oftentimes, transportation teams are hesitant to move less than truckload cargo. That means they’re likely to consolidate your items with others’, or hand your items off to a third party.


When this happens, you’re taking a risk that your items won’t arrive on time or in the required condition. You selected your courier based on their qualifications, and when your items make their way to a third party, you can never be sure who you’re dealing with.


Ensure that your courier offers long distance services powered exclusively by their own team members. Also, find out if your items will be consolidated with other loads along the way, thus slowing down the process. Of course, neither will happen with Eagle Express. We never hand off your items to a third party, and your cargo is yours alone.

Delivery tracking available

Knowing where your items are at all times during the delivery process is such a relief! It takes the guesswork out of third party transportation. But what exactly does tracking consist of? It’s different for every courier.


Sometimes tracking involves knowing when the items leave and when they arrive, without all the information in between and additional information upon delivery. However, a great courier offers tracking from start to finish and everything in between. It also involves signature capture, delivery confirmation, and photo proof of delivery, among other special services. That’s what we call delivery tracking!


Say what you mean, and mean what you say- that’s what Eagle Express is all about. Honesty and integrity is at the forefront of all our operations, and transparency is the name of our game.


Don’t get confused by the common phrases you hear with delivery providers. Ask the right questions and get all the information from your courier of choice before you make a mistake with your precious cargo.


Thankfully, with Eagle Express, there is no confusion. You can find out all about our services and all about our core values right here. If you still have questions, we’re happy to answer them. We have a live member of our team standing by 24 hours a day, 7 days a week.


We’re the number one provider for transportation and logistics in DFW. And that’s exactly what we meant to say!