If you ask the question, “what makes something great?”, sometimes the answer is easy. For example, “what makes a great PB&J?”, only a crazy person would say anything other than “white bread without the crusts, crunchy peanut butter, and strawberry jelly.”
Sometimes, though, the answer isn’t that simple, and it takes a little advice from a professional to get it just right. That’s the case when you’re searching for the answer to the question “what makes a great hot shot courier?”
So, let’s go to the pros, like those from our Eagle Express team, to find out what, exactly, is required to be a great on demand courier. Here’s what they say:
The most obvious answer to the question is availability. A great hot shot courier is always available, and through a variety of different methods. Grade A couriers can be reached via phone, email, web chat, social media, and many other modes, allowing customers to reach them 24 hours a day, 7 days a week. A great hot shot courier doesn’t have business hours, and operates when you need them, no matter what time of day or night that might be.
Hot shot deliveries are those items that need to move fast. Oftentimes, that means same day or as quickly as 45 minutes when you’re moving items in town. That means that there isn’t time for a courier to search for and locate a working vehicle that meets the needs of their customer.
A great hot shot courier has a variety of fleet on hand. That means they have access to flatbeds, straight trucks, vans, and sedans. They also have the licensed drivers to operate them on call. These trucks and vans are well maintained, which means they’re ready at a moment’s notice, and they are reliable enough to get the job done.
It’s safe to assume that every courier you contact will have some type of training. However, a great courier will have team members trained in all aspects of delivery, including handling hazardous materials, transporting medical supplies, staying compliant with HIPAA regulations, adhering to Food and Drug Administration’s Food Safety Modernization Act, and countless other local, state, and federal regulations that affect transportation of sensitive items.
A great hot shot courier is also trained in how to properly use the equipment they’re operating. Whether it’s a tri-temperature controlled straight truck or a fork lift, well-trained couriers are well versed in it all.
It’s not enough to have all the tools and training to get the job done, a great hot shot courier has to do it all, while still maintaining a customer-centric focus. Couriers are the first line of customer service. When you hire a courier, you want that company to represent you as they deliver items to your customers. That means you need a courier organization that thoroughly trains their team members in customer service measures, requires a dress code, and utilizes friendly, helpful delivery experts.
Not sure if you have the right courier? Check out their testimonials or reviews. See what other customers have to say about your chosen delivery team to find out if your courier is a great one, or just a cut rate one.
In fact, we’ll save you the trouble of searching. Eagle Express embodies each one of these aspects of a great hot shot courier. And with over three decades of experience serving the Metroplex, we’ve had a lot of time to build our reputation as the number one courier in the DFW area.
Not convinced? Let us prove it to you! Contact our team of experts today. Here is where you’ll find all our information. We look forward to the opportunity to serve you.