Frequently Asked Questions
You ask it. We’ll answer it.
FAQ’s
Why should I choose Eagle Express?
With nearly four decades serving DFW and beyond, we are expert in the courier industry. We boast consistently high on time rates, making us a premier and impressive service. Additionally, you can trust that we utilize the latest technology and that our drivers are always professionally uniformed and friendly. But the biggest reason to choose our team is that we care. We care about each delivery, each customer and each item. We create logistics solutions for you that save you time and money all while giving you peace of mind. We also are fully insured with “A” rated insurance carriers for your protection and confidence. See what our current and past customers have to say about their experiences with Eagle Express.
What geographic area do you service?
The majority of our pick-up and delivery locations are in the greater Dallas/Fort Worth Metroplex. We also frequent transport out of town deliveries to other cities including Houston, Austin, San Antonio and El Paso. We don’t stop there. Our drivers go to neighboring states and beyond. When you need it delivered, we make it happen. No hand-offs. Ever.
How much do you charge for hot shot deliveries?
We believe in excellent service at a fair price. Distance and time are the key factors in our pricing structure. A delivery from Dallas to Fort Worth will have a higher rate than a delivery from Dallas to Plano. With time frames, the faster the need, the higher the rate. A Four-Hour delivery will be priced differently than a one-hour delivery. Get a quote today. It’s fast and personalized for your specific needs.
A professional image is critical in our line of business. What can I anticipate when one of your couriers shows up at our office to pick up a package?
When our couriers make a delivery for you, we are an extension of your brand. We never take representing you lightly. Our couriers are always professionally uniformed in a logo-embroidered dark blue shirt with khaki pants.
Are you available to perform deliveries 24 hours a day, 7 days a week?
Yes! You can place on-demand orders 24 hours a day, 7 days a week and we pick-up and deliver 24 hours a day, 7 days a week. Holidays included!
Can I call Eagle Express today for a delivery tomorrow?
Yes! Call today to schedule a pickup and delivery for tomorrow or for any time in the future. Our dispatch system will notify our dispatchers of any future deliveries at the appropriate time to ensure completion of the delivery on the date and within the time frame you requested.
Can I request a package be delivered at a specific time and/or to a particular person?
Yes. We perform all deliveries to your exact specifications. We offer signature capture upon receipt of the delivery, allowing you peace of mind that your delivery made it to the right person at the right time.
What is your policy if the specified receiver is not on location when the courier arrives?
If any unforeseen situations arise during delivery, our couriers immediately contact our dispatch team. They never make unilateral decisions. In the case of a specified receiver not being present, dispatch will inform customer service. Customer service will call you for further instruction. The courier will not deliver any items until direction from you is received.
Do you deliver outside the metroplex?
Absolutely. If you have a delivery need, we can handle it. Local or long distance, we’ve got you covered.
Can I track my delivery in real time?
Yes, utilizing state of the art tracking technology you can go online and find the exact location of the vehicle carrying your package.
Can you offer e-mail notifications regarding the progress of our deliveries?
Yes! Knowing where your delivery is in the process gives you peace of mind. You can request when you order a delivery to receive email notifications on any of the following:
When order is placed
When item is picked up
When item has been delivered and who signed for it
Can I view my invoice on-line?
Yes. Once you’re set up, you can view invoices online. Additionally, we offer you valuable management reports that will help you save money and time on deliveries.
Can I sort my invoice by reference or cost center number?
Yes. If you charge individual clients for deliveries or different cost centers within your organization, referenced invoices are critical. Subtotals and client charges are available.
Do you offer warehousing and distribution services?
Yes. Whatever the item – large or small – Eagle Express has a warehouse logistics plan that suits your needs. Our secure storage and fulfillment warehouse is strategically located near downtown Dallas and offers you 24/7 access. From one item to thousands, let our team be your 3PL expert for storing, picking and packing and last mile delivery.
Do you have box trucks or bob tail trucks to handle large items or large quantities of boxes?
Yes. Eagle Express has the right delivery trucks to transport items ranging in size from a package to multiple pallets and even oversized, bulky items, such as equipment for manufacturing logistics. Our truck also accommodate dry, refrigerated and frozen cargo.
Can Eagle Express deliver alcoholic beverages?
Yes. Eagle Express has an alcoholic beverage carrier's permit (C 463520). When it comes to products, we deliver a variety of items for a variety of clients in multiple industries throughout the Metroplex.
What type of training do your couriers receive?
Given the array of clientele we serve and items we deliver, Eagle Express couriers have to be trained in many different areas, including save handling of specimens, HIPAA, OSHA, and safe food handling practices. While all of our deliveries require care and attention, some items are, by nature, ultra sensitive. Our team is thoroughly trained to handle those items in adherence to local and federal regulations, as well as industry best practices.
Are you hiring?
If you are searching for a career that’s fast paced and rewarding, consider joining the Eagle Express family. We have job openings in the areas of driving as well as home office staff. Send your resume today!